Online Banking Login Security Statement

Debit Card Security Tips

Card Fraud Prevention Tips

Debit Card Fraud: Is Your Money at Risk?

Debit card fraud occurs when a criminal gains access to your debit card number and, in some cases, PIN, to make unauthorized purchases and/or withdraw cash from your account. There are many different methods of obtaining your information, from unscrupulous employees to hackers gaining access to your date from a retailer's unsecure computer.

How To Detect Debit Card Fraud

Fortunately, it doesn't take any special skills to detect debit card fraud. The easiest way to spot problems early is to sign up for online banking, if you haven't already. Check your balance and recent transactions daily. The sooner you detect fraud, the easier it will be to limit its impact on your finances and your life. If you see unfamiliar transactions, call the bank right away. If you're the forgetful type, start hanging on the receipts from your debit card transactions so you can compare these against your online transactions.

9 Easy Ways to Protect Yourself

While you may not have any control over hackers and other thieves, there are many things you can control that will help you avoid becoming a victim.

Get Banking Alerts

In addition to checking your balance and recent transactions online daily, you can sign up for banking alerts. Your bank will then contact you by email or text message when certain activity occurs on your account, such as a withdrawal exceeding an amount you specify or a change of address.

Go Paperless

Signing up for paperless bank statements will eliminate the possibility of having bank account information stolen from your mailbox. Shredding existing bank statements and debit card receipts using a diamond-cut shredder when you're done with them will greatly reduce the possibility of having bank account information stolen from your trash.

Don't Make Purchases with Your Debit Card

Use a credit card instead, because it offers greater protection against fraud.

Stick to bank ATMs

They tend to have better security (video cameras) than ATMs at convenience stores, restaurants and other places.

Destroy Old Debit Cards

Some shredders will take care of this for you.

Don't Keep All of Your Money In One Place

If your checking account is compromised, you want to be able to access cash from another source to pay for necessities and meet your financial obligations.

Beware of Phishing Scams

When checking your email or doing business online, make sure you know who you're interacting with.

Protect Your Computer

Use firewall, anti-virus and anti-spyware software on your computer, and keep it updated regularly.

Use a Secured Network

Don't do financial transactions online, when using your computer in a public place and/or over an unsecured network.

What To Do if it Happens To You

If you learn that your debit card information has been compromised, contact the bank immediately to limit the damage the thief can do, and limit your financial responsibility for the fraud. Make contact immediately by phone, and follow up with a detailed letter stating the full name of the bank employee you spoke with, details of the fraudulent transactions, and any ideas you have about how your account may have been compromised.

Card Fraud Prevention Tips

If you believe you have been a victim of fraud related to your Grandview Bank accounts, notify us immediately.

Take proactive steps to keep your financial information secure

  • Never lend a credit or debit card to anyone

  • If you move, notify Grandview Bank in advance of your change of address

  • Sign your credit and debit cards as soon as you receive them

  • You are in the best position to identify suspicious card activity in your account. We encourage you to review your monthly statement and closely monitor your account through Grandview Bank Online Banking. Contact us if you don't recognize a transaction.

ATMs and Retail Stores

  • Don't write your PIN number on your card or anywhere near your card (in the event that your wallet is stolen)

  • Don't store your card or PIN numbers within your smart phone as this is also subject to being lost or stolen

  • Keep an eye on your credit or debit card every time you use it, and make sure you get it back as quickly as possible

  • Shield your card number so that others around you can't copy or photograph it

  • Carbon paper is rarely used these days, but if used in a credit card transaction, destroy it immediately

Online

  • Never provide your credit or debit card information on a website that is not secure (displaying "https" in the website address and the lock in the bottom right corner of the browser window indicates a secure connection)

  • Stick to online merchants that have a trustworthy reputation. read their privacy policy (if you can't find it, that may be a red flag) and find out what security features are in place

  • Consistently validate that each of your computers has up-to-date software installed including operating system, personal firewall, anti-virus, anti-spyware and current browser. Ensure your anti-virus and anti-spyware software is enabled and performing scans on a regular basis.

Email

  • Never respond to emails that request your credit or debit card information via email or verification of your personal (and credit or debit card) information via a website. These are called "phishing" scams.

  • Grandview Bank DOES NOT initiate emails seeking personal information such as account numbers, card PINs and Social Security Numbers.

Telephone

  • Don't give out your card number over the phone unless you initiate the call and you know the company is reputable. Legitimate companies do not call you to ask for card numbers over the phone (e.g. if you are told there has been a 'computer problem' and the caller need you to verify information)

  • Avoid offers informing you that you've won a prize. Respondents are often asked to pay 'shipping' or a 'deposit' for a prize that never existed in the first place

  • Be wary of calls soliciting contributions to charitable causes, particularly those regarding disaster relief. Many times, these solicitors are not legitimate. Contact a worthy cause yourself rather than responding to a random telefunding request

At Home

  • Shred all credit card applications you receive and any documents containing your credit or debit card number

  • Open your checking account and credit card statements promptly and make sure there are no unusual charges

  • Treat your credit card statement like your checking account statement-reconcile it monthly

  • Report suspicious charges promptly to Grandview Bank

  • Never leave your cards or receipts lying around

  • Never write your card number on anything that may be visible to the public (such as on a payment slip that may show through the envelope payment window)

  • Obtain your credit report, and make sure everything appears correct

Report a Lost or Stolen Debit Card

If your debit card has been lost or stolen, it is important that you report the missing card immediately:

  • During Business Hours: Contact any of our branch locations and speak to a Customer Service Representative: Grandview 817-866-3316, Cleburne 817-641-3100, Alvarado 817-790-1400.
  • After Business Hours: Call the Debit Card Support Center at 1-866-546-8273. Calls are answered 24 hours a day, 7 days a week.
  • Provide the following information so that the Call Center representative can identify you and your card accurately.
  1. Your Bank information- Must provide ONE of the following-
  • Full Name of Bank, City and State-Grandview Bank, Grandview, TX (Grandview is our main location so all of our debit cards are recorded under this location regardless of which branch your account was opened.) OR
  • Grandview Bank's routing number - 111906996

2. Your information- Must provide ALL of the following information-

  • Name on the debit card-exactly as it is printed
  • Full address of the card owner
  • Daytime phone number (as per bank records. Please update your contact information with the bank so this information is accurate on our system)
  • Reason the card status needs to be changed- ex: Card was lost or stolen