Online Banking Login Security Statement

Debit Card Security Tips

Card Fraud Prevention Tips

If you believe you have been a victim of fraud related to your Grandview Bank accounts, notify us immediately at any of our locations.

Take proactive steps to keep your financial information secure

  • Never lend your debit card to anyone.
  • If you move, notify Grandview Bank in advance of your change of address.
  • Sign your debit cards as soon as you receive them.
  • You are in the best position to identify suspicious card activity in your account. We encourage you to review your monthly statement and closely monitor your account through Grandview Bank's Online Banking.

ATMs and Retail Stores

  • Don't write your PIN number on your card or anywhere near your card (in the event that your wallet is stolen).
  • Don't store your card or PIN numbers within your smart phone as this is also subject to being lost or stolen.
  • Keep an eye on your debit card every time you use it, and make sure you get it back as quickly as possible.
  • Shield your card number so that others around you can't copy or photograph it.
  • Carbon paper is rarely used these days, but if used in a debit card transaction, destroy it immediately.

Online

  • Never provide your debit card information on a website that is not secure.
  • Stick to online merchants that have a trustworthy reputation. Read their privacy policy (if you can't find it, that may be a red flag) and find out what security features are in place.
  • Consistently validate that each of your computers has up-to-date software installed including operating system, personal firewall, anti-virus, anti-spyware and current browser. Ensure your anti-virus and anti-spyware software is enabled and performing scans on a regular basis.

Email

  • Never respond to emails that request your debit card information via email or verification of your personal information via a website. These are called "phishing" scams.
  • Grandview Bank DOES NOT initiate emails seeking personal information such as account numbers, card PINs and Social Security Numbers.

Telephone

  • Don't give out your card number over the phone unless you initiate the call and you know the company is reputable. Legitimate companies do not call you to ask for card numbers over the phone. (e.g. if you are told there has been a 'computer problem' and the caller needs you to verify information).
  • Avoid offers informing you that you've won a prize. Respondents are often asked to pay 'shipping' or a 'deposit' for a prize that never existed in the first place.
  • Be wary of calls soliciting contributions to charitable causes, particularly those regarding disaster relief. Many times, these solicitors are not legitimate. Contact a worthy cause yourself rather than responding to a random telephone request.

At Home

  • Shred all credit card applications you receive and any documents containing your debit card number.
  • Open your checking account statements promptly and make sure there are no unusual charges.
  • report suspicious charges promptly to Grandview Bank.
  • Never leave your cards or receipts lying around.
  • Never write your card number on anything that may be visible to the public.
  • Obtain your credit report, and make sure everything appears correct.
  • Keep personal records, pay roll information, insurance files, and other sensitive information stored securely out of sight. Half of all identity fraud is committed by friends, family members, relatives, employees, live-in caregivers, and other individuals working in or around the home.

How Did Thieves Get My Credit Card Number?

If you get a shock at your next bank statement for having incurred some amount on  a purchase you did not authorize, look back and determine where your vulnerability stemmed from. It could be your laptop, that meal you had at the restaurant or an ATM withdrawal. Thieves can gain access to your credit card details in many ways if you get careless, make a m mistake or relax your security when using the cad for transactions.

Stolen Credit Card

A thief may retrieve your credit card information by getting access to the physical plastic card. This may be by stealing your wallet or purse or simply taking a picture of the card when left unattended, to capture vital details. If you are traveling, your risk of credit card loss increases, because you may lose your card to sticky fingers on a crowded bus, train or subway. Someone may even break into your hotel room and steal your card.

Rigged ATM

Some dishonest individuals can attach devices on the ATM terminal that captures your credit card details. If the mouth of the ATM machine's card receptacle is not flush with the machine, shows a very slight lip or feels different as you swipe your card, it may be a skimmer- an elaborate electronic device to harvest credit card data. Special types of skimmers that emit Bluetooth signals to a digital receptacle nearby may also be placed over credit card readers at gas pumps or some other unmanned credit card readers.

Online Hacking and Phishing

Hackers install malware programs that are capable of infiltrating a computer or network. In its execution, you visit the site, and the malware instantly downloads onto your computer, allowing the hacker to access your information. Unsecured sites enable hackers to break into the server and access consumers' credit/debit card numbers. In making online payments, use sites with verified secured connections and updated SSL certificates. Phishing involves sending malware or spyware via emails which, when downloaded, can capture keystrokes including passwords to your financial accounts.

Checkout Terminals

You may be handing over your credit card details next time you are at the checkout line, courtesy of the cashier or salesperson. Even waitresses can compromise your card. In usual circumstances, these individuals may scan your debit card as they are processing the payment. Cases of sales clerks using pocket-sized skimmers are not uncommon. They may even photograph the front and back of your card with a mobile phone and use the information to make online purchases.

How Can Crooks Use My Debit Card Number Without Having the Card?

Your debit card may be safely tucked in your wallet, but someone has just used it to take money out of your bank account. How did that happen? Sophisticated criminals use various methods to obtain your debit card information and steal your money. There are ways to help foil crooks, though doing so means not using your debit card in certain circumstances.

The PIN Number

Without your personal identification number, or PIN, debit card transactions shouldn't receive approval. That number is supposed to safeguard access to our account, but thieves have developed a variety of ways to discover those individual digits. Criminals can obtain the PIN when hacking into a merchant's site. Once they get your information, they can create phony cards and use them at ATMs. Clearing out a bank account is much easier than attempting to make purchases, as they have to sell those items to a "fence," or an individual who knowingly purchases stolen goods for resale.

Phishing for Information

Thieves devise ingenious ways to steal information from debit card holders. Online, they might try phishing you via email, posing as your bank or another reputable agency and requesting your card information and PIN number. Always contact your bank directly--not by replying to a possibly phony email--to verify such communications.

Dishonest Employees

Crooks working in legitimate stores might set up false PIN pads that collect your information, but never send it to your bank. the employee commits fraud by putting cash in the register-- so that the store doesn't detect issues with its finances-- then later creates a fake card and robs your account. Another scam involves a business swiping your card more than once for a purchase. The first swipe sends the information to your bank. The second, illegitimate swipe allows the criminal employee to obtain and keep your information, which can eventually be made into a card.

Protect Yourself

Avoid using your debit card to make online purchases. It might be inconvenient, but it sure beats having your money stolen. also avoid using your debit card to pay bar and restaurant checks because the server physically takes your card away to complete the transaction. Unscrupulous restaurant employees could steal your information, then hand the card back to you. Never reveal your PIN number to anyone, even trusted friends and relatives. Check your bank accounts online frequently--even on a daily basis. That way, you can notify your bank immediately if there's a suspicious transaction. Save all transaction receipts, then compare them with your bank statements. A receipt that never appears on the statement means you could be the victim of an unscrupulous employee.

Report a Lost or Stolen Debit Card

If your debit card has been lost or stolen, it is important that you report the missing card immediately:

  • During Business Hours: Contact any of our branch locations and speak to a Customer Service Representative: Grandview 817-866-3316, Cleburne 817-641-3100, Alvarado 817-790-1400.
  • After Business Hours: Call the Debit Card Support Center at 1-866-546-8273. Calls are answered 24 hours a day, 7 days a week.
  • Provide the following information so that the Call Center representative can identify you and your card accurately.
  1. Your Bank information- Must provide ONE of the following-
  • Full Name of Bank, City and State-Grandview Bank, Grandview, TX (Grandview is our main location so all of our debit cards are recorded under this location regardless of which branch your account was opened.) OR
  • Grandview Bank's routing number - 111906996

2. Your information- Must provide ALL of the following information-

  • Name on the debit card-exactly as it is printed
  • Full address of the card owner
  • Daytime phone number (as per bank records. Please update your contact information with the bank so this information is accurate on our system)
  • Reason the card status needs to be changed - ex: Card was lost or stolen