MOBILE BANKING - Frequently Asked Questions

Q:  What is Mobile Banking?

A:  Grandview Bank’s mobile service will give you instant connectivity to your accounts anytime, anywhere using the browser on your mobile device. Our mobile service allows you to access account details, history and check account balances. In addition, Mobile Banking will allow you to make internal transfers.

Q:  Will the Mobile Banking service work on all mobile devices?

A:  Mobile Banking is a browser-based application that is available from any mobile device enabled with Secure Sockets Layer (SSL) Internet access.  The streamlined Internet banking pages and functions are designed for mobile browser access.

Q:  How do I access Grandview Bank’s Mobile Banking site?

A:  You simply type www.gvbmobile.com in your mobile device’s Web browser to our site.

Q:  Do I need to enroll for Mobile Banking service?

A:  Mobile Banking requires no enrollment or applications to download.  Once you access www.gvbmobile.com through your mobile browser, you will be prompted to log in.  Use the login and password you  use to access your online banking account.

Q:  What accounts can I access with Mobile Banking?

A:  Mobile Banking allows you to access any of your accounts available for access within Internet Banking.

Q:  How do I view my account information?

A:   Once you access the site at www.gvbmobile.com, you’ll see a listing of all of your online accounts and their available balance,  from which you can choose to view account information.  Simply click on the account you would like to access to view more information.

Q:  Can transfers be made using Mobile Banking service?

A:   Internal transfers can be made using the mobile service. The transfers page will list all approved online transfer accounts.

Q:  Is Grandview Bank’s Mobile Banking service secure?

A:  All standard Internet Banking security features are applied at login, including dual authentication.

Q:  How much does Mobile Banking cost?

A:   Grandview Bank does not charge for mobile service. However, depending on the rate plan with your mobile service provider, you may incur charges when accessing the Internet. Please verify before accessing any Internet sites.

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