Online Banking Login Security Statement

News

New and Improved Mobile Banking!

Effective on Monday, July 21st, 2014, Grandview Bank's current mobile banking will no longer be available. You must enroll in the new service on July 21st, 2014 to avoid a disruption in service.

Take Grandview Bank with you

Fast, Convenient, Secure

Bank anywhere, anytime, by text message, web browser or app!

Mobile Banking Apps

With Grandview Bank Mobile Banking Apps you can:

  • Pay Bills
  • Transfer Funds
  • View Detailed Account Activity
  • View Balance Information
  • Get quick access to Sign On Screen

Our apps are supported on Android, iPhone, and iPad. They give you fast access to account information and use your devices built-in features to provide a better banking experience.

Text Banking

Quickly receive your account information by text message. no sign-in necessary. Text banking is a service that allows you to quickly request and receive account information by text message. You won't need to sign in and it's just as secure as our other mobile banking services. There are no fees for this service. (*Check with your mobile carrier, text messaging and web access charges may apply).

*Once enrolled, text 96865 for all of your text banking needs.

Mobile Website from your Mobile Browser

Our Mobile website allows you to access your account information and make transactions from your phone's web browser.

With Grandview Bank mobile banking you can:

  • Pay Bills
  • Transfer Funds
  • View Detailed Account Activity
  • View Balance Information

* Depending on your mobile device plan, you may incur charges for text or internet usage from your mobile carrier.

On  or After July 21st, 2014

To enroll in the new mobile banking service, login to online banking and follow the steps below:

  • Click on the "User Services" tab
  • Click the "Mobile Enrollment" under the "Manage Accounts"
  • Enter your mobile number and follow the prompts to enroll your mobile device for mobile banking/and or text banking

Our secure mobile banking service gives you safe, 24-hour passcode protected access, so you can view account balances, transfer funds, pay bills and so much more!

Grandview Bank is excited to bring the Bank to you!

 

Mobile Banking FAQ and Troubleshooting Tips

Q. I'm not enrolled for online banking. Can I still use this?

A. You must first enable your bank account(s) for online banking before using mobile banking.

Q. How do I sign up for Mobile Banking?

A. Sign in to Online Banking on your computer and choose the Mobile Banking option. Enroll your mobile phone and follow the activation instructions.

Q. What is Activation?

A. Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

Q. I received an activation code but never used it. What do I do now?

A. Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site and request a new activation code.

Q. What happens if I get a new phone or change phone numbers?

A. If you get a new phone or change phone numbers, be sure to return to Mobile Banking wesite via your PC and update your phone profile in the Mobile Banking Center. Remove your old phone and re-enroll your new phone.

  • Log onto your Online Banking account via your PC
  • Click on User Services
  • Click on Mobile Enrollment
  • My Enrolled Mobile Devices
  • Click on "Remove this mobile Device" and confirm
  • Click on Add Mobile Device. Follow the activation instructions for the new device

Q. What if my device is lost or stolen?

A. If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking via your PC and disable or remove your phone.

 

Report a Lost or Stolen Debit Card

If your debit card has been lost or stolen, it is important that you report the missing card immediately:

  • During Business Hours: Contact any of our branch locations and speak to a Customer Service Representative: Grandview 817-866-3316, Cleburne 817-641-3100, Alvarado 817-790-1400.
  • After Business Hours: Call the Debit Card Support Center at 1-866-546-8273. Calls are answered 24 hours a day, 7 days a week.
  • Provide the following information so that the Call Center representative can identify you and your card accurately.
  1. Your Bank information- Must provide ONE of the following-
  • Full Name of Bank, City and State-Grandview Bank, Grandview, TX (Grandview is our main location so all of our debit cards are recorded under this location regardless of which branch your account was opened.) OR
  • Grandview Bank's routing number - 111906996

  2. Your information- Must provide ALL of the following information-

  • Name on the debit card-exactly as it is printed
  • Full address of the card owner
  • Daytime phone number (as per bank records. Please update your contact information with the bank so this information is accurate on our system)
  • Reason the card status needs to be changed - ex: Card was lost or stolen