Online Banking Login Security Statement

News

POODLE Threat/SSL 3.0IMPORTANT Announcement Regarding Browser Security IMPORTANT ANNOUNCEMENT:

Google researchers have discovered a critical vulnerability in the Secure Sockets Layer version 3.0 called POODLE, also known as POODLE Bleed. The SSL 3.0 vulnerability could allow a hacker to steal information or take control of a victim’s online account.

 At Grandview Bank, we make every effort to ensure a safe and reliable online banking experience for our customers. We are taking action to protect you against this latest security threat, and providing these answers to frequently asked questions to help you understand how POODLE could affect you – not just on our website but throughout the internet.

ACTION YOU MUST TAKE:

 Before January 14th, 2015, please review the list of supported browsers below and make sure that your browser meets or exceeds the version of the browsers on the list.

 *Browsers that are not mentioned in the table are considered unsupported and not certified for use. Beta versions of browsers are not recommended for use.

 

SUPPORTED

ALLOWED

Mozilla Firefox 30-32*

Mozilla Firefox 26-29

MS Internet Explorer 10-11

MS Internet Explorer 9

Google Chrome 36-38

Google Chrome 33-35

Apple Safari 7-7.1

Apple Safari 6

 

*Internet Banking Users who are on Internet Explorer 6 will need to upgrade to MS Internet Explorer 9, 10 or 11.

*Internet Banking Users who are on an XP operating system will need to upgrade to either Mozilla Firefox or Google Chrome.

·         To find out what version you are using if your browser is Internet Explorer, open the browser and go to Help and About Internet Explorer.

·         To find out what version you are using for other browsers, open the browser and you may need to go to Tools, About or Help.

·         To update a browser, search the internet for the browser’s website, go to the website and follow their instructions.

 If you have any questions or would like help checking or updating your browser, please contact  us at any of our locations. Grandview 817-866-3316, Cleburne 817-641-3100, Alvarado 817-790-1400.

POODLE Q &A

 What is POODLE?

Poodle is a recently recognized bug within web browsers that could make someone vulnerable to an attack by a cyber-criminal.

 How does someone fall victim to a POODLE attack?

The two most likely scenarios are :1) They are tricked into visiting a malicious website, such as clicking on a link within a spam email; 2) they utilize a shared gateway, such as a Wi-Fi system at a coffee shop, where a cyber-criminal inserts themselves between the user and the websites they visit. Though, any “man in the middle” attack scenario, such as compromising their home network, could be a gateway to a POODLE attack.

How likely is someone to fall victim to an attack via POODLE?

The general consensus amount the security industry is this threat is not particularly high. Presently there are no reports of a POODLE attack. It is, at this point, a known vulnerability that an attacker could exploit.

How does it actually work?

Web browsers, websites, and servers use encryption to make online forms and logins safe. These technologies are often updated for improvements and added security. But web browser updates sometimes allow for “backward compatibility,” meaning the browser could revert to an earlier version in the event a particular website can’t support the update yet. An attacker could force a user’s web browser to revert back to a much earlier version of encryption technology that the attacker now knows how to penetrate.

 What is Grandview Bank doing to protect me against POODLE?

We are deploying a security measure on January 14th, 2015 that will prevent our website from working when the earlier version of encryption technology is being used. This means that if an attacker uses POODLE vulnerability while you are visiting our site and forces your browser to use the old encryption technology, our website won’t respond.

 Does this mean I won’t be able to see or visit your website?

Correct. If you were attacked, you wouldn’t be able to see our website. This is to prevent the attack from being successful. It would be much better for you to be unable to visit our site temporarily than to allow a cyber-criminal access to your online banking account.

New and Improved Mobile Banking!

Effective on Monday, July 21st, 2014, Grandview Bank's current mobile banking will no longer be available. You must enroll in the new service on July 21st, 2014 to avoid a disruption in service.

Take Grandview Bank with you

Fast, Convenient, Secure

Bank anywhere, anytime, by text message, web browser or app!

Mobile Banking Apps

With Grandview Bank Mobile Banking Apps you can:

  • Pay Bills
  • Transfer Funds
  • View Detailed Account Activity
  • View Balance Information
  • Get quick access to Sign On Screen

Our apps are supported on Android, iPhone, and iPad. They give you fast access to account information and use your devices built-in features to provide a better banking experience.

Text Banking

Quickly receive your account information by text message. no sign-in necessary. Text banking is a service that allows you to quickly request and receive account information by text message. You won't need to sign in and it's just as secure as our other mobile banking services. There are no fees for this service. (*Check with your mobile carrier, text messaging and web access charges may apply).

*Once enrolled, text 96865 for all of your text banking needs.

Mobile Website from your Mobile Browser

Our Mobile website allows you to access your account information and make transactions from your phone's web browser.

With Grandview Bank mobile banking you can:

  • Pay Bills
  • Transfer Funds
  • View Detailed Account Activity
  • View Balance Information

* Depending on your mobile device plan, you may incur charges for text or internet usage from your mobile carrier.

On  or After July 21st, 2014

To enroll in the new mobile banking service, login to online banking and follow the steps below:

  • Click on the "User Services" tab
  • Click the "Mobile Enrollment" under the "Manage Accounts"
  • Enter your mobile number and follow the prompts to enroll your mobile device for mobile banking/and or text banking

Our secure mobile banking service gives you safe, 24-hour passcode protected access, so you can view account balances, transfer funds, pay bills and so much more!

Grandview Bank is excited to bring the Bank to you!

 

Mobile Banking FAQ and Troubleshooting Tips

Q. I'm not enrolled for online banking. Can I still use this?

A. You must first enable your bank account(s) for online banking before using mobile banking.

Q. How do I sign up for Mobile Banking?

A. Sign in to Online Banking on your computer and choose the Mobile Banking option. Enroll your mobile phone and follow the activation instructions.

Q. What is Activation?

A. Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

Q. I received an activation code but never used it. What do I do now?

A. Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site and request a new activation code.

Q. What happens if I get a new phone or change phone numbers?

A. If you get a new phone or change phone numbers, be sure to return to Mobile Banking wesite via your PC and update your phone profile in the Mobile Banking Center. Remove your old phone and re-enroll your new phone.

  • Log onto your Online Banking account via your PC
  • Click on User Services
  • Click on Mobile Enrollment
  • My Enrolled Mobile Devices
  • Click on "Remove this mobile Device" and confirm
  • Click on Add Mobile Device. Follow the activation instructions for the new device

Q. What if my device is lost or stolen?

A. If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking via your PC and disable or remove your phone.

Report a Lost or Stolen Debit Card

If your debit card has been lost or stolen, it is important that you report the missing card immediately:

  • During Business Hours: Contact any of our branch locations and speak to a Customer Service Representative: Grandview 817-866-3316, Cleburne 817-641-3100, Alvarado 817-790-1400.
  • After Business Hours: Call the Debit Card Support Center at 1-866-546-8273. Calls are answered 24 hours a day, 7 days a week.
  • Provide the following information so that the Call Center representative can identify you and your card accurately.
  1. Your Bank information- Must provide ONE of the following-
  • Full Name of Bank, City and State-Grandview Bank, Grandview, TX (Grandview is our main location so all of our debit cards are recorded under this location regardless of which branch your account was opened.) OR
  • Grandview Bank's routing number - 111906996

  2. Your information- Must provide ALL of the following information-

  • Name on the debit card-exactly as it is printed
  • Full address of the card owner
  • Daytime phone number (as per bank records. Please update your contact information with the bank so this information is accurate on our system)
  • Reason the card status needs to be changed - ex: Card was lost or stolen