Notify Me Alerts
The notify Me Alerts Feature allows you to receive email notifications of important account related, security related activities and messages. Using your preferred delivery mode, the system generates and sends three types of alerts, Account Activity alerts, Messaging alerts, and Security alerts.
Account Activity Alerts
Account Activity Alerts notify you of online account activity and balances. This feature allows you to actively monitor your account activity, and be notified of unusual activity on your accounts. Account activity alerts are sent at the end of the day.
|Account Balance||Receive a notification at regular intervals containing the amount of the current account balance.|
|Account Overdrawn||Receive a notification when the account has been overdrawn.|
|Balance > $||Receive a notification when the account’s balance is above the specified amount.|
|Balance < $||Receive a notification when the account’s balance is below the specified amount.|
|Check#(s) Cleared||Receive a notification when the specified checks clear on the selected account.|
|Deposit Made > $||Receive a notification when a deposit over a specified about is made on the account.|
|Transaction>$||Receive a notification when any transaction over the specified amount is mad on the account.|
Messaging Alerts notify you of a transaction-related or service-related activity with your account. You can also receive notifications when Grandview Bank sends personal or general email announcements.
Messaging alerts are sent on a real time basis, as soon as the related events occur.
|New Message-Inbox||Receive a notification when you receive any type of message in your inbox on the Messages tab. By default, this alert is sent to send notifications to your primary email address on file. You can turn off this notification but choose to receive specific alerts on any of the other messaging alerts described below.|
|Transaction-related||Receive a notification when the system sends you an important message about a transaction or service. For example, notification may include warnings about failed transactions (e.g., “Your bill payment failed due to NSF”, “Your ACH batch failed due to NSF”).|
|New Online Privilege||Receive a notification when Grandview Bank grants you a new service privilege (e.g., “Bill pay added” or “Transfers Added”).|
|Broadcast Message||Receive a notification on when Grandview Bank sends a message to all of its customers. For example, if Grandview Bank sends a message about holiday branch hours, you will receive a notification that the broadcast message is available on the Messages tab.|
|Personal Message||Receive a notification when Grandview Bank sends you a personal message on the Messages tab. For example, if you sent a message to Grandview Bank inquiring about a deposit, you will receive a notification when Grandview Bank responds to your original message.|
|Login is successful||Receive a notification when a successful login occurs to your Internet banking account. NOTE: This type of security alert is optional.|
|A security-related change is made||Receive a notification when a change related to account access has occurred, such as modification of Access ID, passcode, Security Question/Answer, email or mobile phone number|
|Online transfer is processed||Receive a notification when an online transfer has completed processing.|
Notify Me FAQ’s
Q: What is a Notify Me Alert?
A: A Notify Me Alert is a notification related to any of several different types of events within your Online Banking account that you can opt to receive. The system provides three basic types of Notify Me Alerts: account activity alerts, messaging alerts, and security alerts.
Q: How do I add an alert?
A: You do not explicitly add an alert, you “subscribe” to one by selecting one or more delivery modes that identify where the alert notifications should be sent. Do this using the edit options accessible from the Notify Me Alerts sub-tabs.
Q: Can I receive Notify Me Alert notifications at a personal email address?
A: Yes. You can choose to receive email notifications for any alerts at whatever address (es) you have entered for Primary email address and/or Secondary email address. When specific transaction- or service –related events occur, such as when Grandview Bank sends you a secure message, you receive the notification at your preferred address. Use the Update Email Address (es) link on either the Notify Me Alerts tab or the User Services tab to set your email addresses.
Q: Can I receive Notify me Alerts when I am not at my Computer?
A: Yes, if your institution offers text messaging. In that case, you will be able to enter a mobile phone number along with primary and secondary email addresses. You can then enroll to receive alert notifications via text message to your mobile device. If your institution does not offer text messaging, you do not see mobile number entry or enrollment options.
Q: When are alerts sent?
A: By default, messaging and security alerts are sent immediately, as soon as the alert event occurs. Account activity alerts are sent based upon when your institution completes daily processing.
Q: Can I turn off alerts?
A: Yes. You can choose to stop receiving alerts via particular delivery modes by adjusting the settings you have made for them. The majority of alerts can be stopped entirely by “unsubscribing” to them. Most security alerts, however, are always sent at least to your primary email address.
Q: Do all alerts have to go to the same destination?
A: No. Notify Me Alerts delivery modes are sent by primary email address or secondary email address. You choose which alert notifications go where on an alert-by-alert basis.
Q: Why don’t I see a way to set up alerts for text messaging?
A: If you do not see a way to select a mobile number as a destination for your alerts, and the available editing links/buttons say Update email address(es) rather than Update email address(es)/Mobile Number, then your institution does not offer the text messaging feature.