Online Banking Login Security Statement

Security Tips & Alerts

Technology Topic of the Month

Pop Quiz: Test Your Fraud Knowledge

Question #1: True or False- Those fraudulent e-mails requesting my bank information are pretty easy to spot as scams since they have a number of spelling mistakes and don't look very professional.

Question #2: True or False- Shredding documents like my bank statements, credit card bills, and insurance forms is one way to protect against identity theft.

Question #3- True or False- I don't have to worry about "vishing" because I have the call display feature on my phone.

Question #4- True or False- If someone asks you to cash a check for them in exchange for a fee, this a good business opportunity that you should consider accepting.

Answers to Pop Quiz

Question # 1:  False. This may be true of "phishing" e- mails but not all. Phishing e-mails look like they are from a legitimate organization, such as a bank, credit card provider, retailer or government agency, but are actually sent by criminals to 'phish" for victims by tricking you into revealing personal information. Some e-mails are quite sophisticated and can look real. There are still a number of ways to spot this scam however, including:

  • No personalization. E-mails from legitimate companies are usually personalized, such as "Dear Mr. Smith" or "Dear Jane".
  • It sounds alarming. Phishing e-mails have a sense of urgency, such as " you must reconfirm your information or your account will be closed in 24 hours".
  • It asks for personal information. This is the number one tell-tale sign of a phishing e-mail. No legitimate company will contact you by e-mail and ask you to reconfirm any of your personal information for security purposes or any other reason. They already have it.

Question #2: True. An identity thief will pick through your garbage or recycling bins to look for discarded receipts, bank or credit card statements or other documents containing personal information. You should consider purchasing a shredder to dispose of personal documents.

There are a few ways you can protect yourself:

  • Paying attention to your billing cycles- if your bills don't arrive on time, follow up with the business to find out why.
  • Traveling light- only carry the documents and cards you'll need with you when you leave the house. You should never carry your Social Security Card or birth certificate unless you will be using it.

Question #3- False. With Voice over Internet Protocol (VoIP) and other Internet based telephone technology, criminals can now make calls inexpensively and can mask their identity and their location and even make it look like they are calling from a legitimate company on your call display.

Vishing stands for "voice phishing" and is a new twist on the phishing e-mails that you may have received, but now the criminals are using the phone as well to trick consumers into revealing personal information.

We all get e-mails and phone calls from legitimate companies and organizations that we do business with, but here are some things you should keep in mind as you try to figure out if you're being contacted by the legitimate company or by a visher.

  • If you are dealing with a legitimate company, they know who they are contacting and will address you by name in an e-mail or telephone call. Vishers don't typically know who you are and don't usually use your name.
  • In some cases, your bank may contact you by phone or leave a voicemail message if they suspect fraudulent activity. As part of a legitimate conversation with your bank, you may be asked verification questions so that the bank can ensure that they are speaking to the right person. You will not, however, be asked to verbally provide any PIN or banking password or enter your PIN or password on your telephone keypad.

As a general rule, be cautious about how and with whom you share personal or financial information.

Question #4- False. advanced fee scams and overpayment scams are among the most common scams around. Typically you will receive a letter, e-mail, or fax requesting help with an "urgent business transaction", usually involving the transfer of millions of dollars out of a foreign country through your bank account. The sender promises that as a reward for your help, you'll receive an "advanced fee." Once they have your account and other personal information, however, they can use this to commit financial fraud. If you received such an e-mail or letter, delete it or destroy it. A good rule of thumb is: if it sounds too good to be true, it probably is.

In an overpayment scam, criminals will comb the newspaper classified ads or Internet looking for victims who are selling something or possibly renting property. They will contact you, agree to buy what you are selling or rent the property. They will then send a check or money order for an amount that is higher than the agreed-upon price and ask that you send the difference to them. The victim will then find that the check or money is fraudulent and they are not only out that amount, but also for the amount sent back to the criminal. Never accept payment for more than the agreed-upon price and ensure that the check or money order has cleared before shipping any goods. You are responsible for anything deposited to your account.

Online Security Tips

Protecting Your Email, Mobile Device and Password

Grandview Bank will never initiate an email or text message requesting your personal information such as:

  • Social Security Number or date of birth;
  • Login or password information; or
  • Account number or other account information/ transactions

If you request transaction information or a change (such as an address change), Grandview Bank may request personal information from you to verify your identity before providing the information or making the change, but we will only ask for this when you initiate the request and/or change.

Beware of suspicious emails or text messages requesting your personal or account information or requesting you to click on a link or attachment to verify personal or account information.

Never share personal information (i.e. SSN), account numbers, login or password information through an email or text message on your mobile device.

Keep your login, password, PIN or answers to security questions in a secure place and do not share this information with anyone.

Change your password or PIN regularly using a combination of letters (upper and lower case), numbers and special characters (i.e. $, #, @, %, etc.). Do not use your Social Security Number or date of birth (in whole or in part) for your password or PIN.

Protecting Your Online Transactions and Computer

  • Always log off from websites or other systems verses closing the page  or using the "X" to exit.
  • Use secure websites for transactions ( online banking, shipping, etc.) and only use bank and merchant websites you know and trust.
  • Do not download programs from unknown sources.
  • Install, run and keep an updated firewall as well as anti-virus, anti-spam and anti-spyware software to prevent unauthorized access to your computer, prevent viruses, spam and junk emails and block the installation of spyware on your computer.
  • Use an up-to-date Internet browser and operating system.
  • Businesses should review the Federal Trade Commission's "Protecting Personal Information- A Guide For Businesses" for tips on securing your customer's personal information.

Unauthorized Transactions or Access

  • Notify Grandview Bank immediately when you become aware or any unauthorized transactions or if you believe your personal information has been stolen or compromised in any manner. We will assist you in resolving the error and help you follow steps necessary to limit your liability for unauthorized transactions or errors in a timely manner and possible limit your liability.
  • Promptly review your account activity and bank periodic statements so you can report any unauthorized transactions or errors in a timely manner and possibly limit your liability.


Back to the top