Online Banking Login Security Statement

News

Touch ID and PreView

Touch ID and PreView now available for Grandview Bank Mobile Banking Customers! We've made our app even better with smoother navigation and innovative features. Log into the Grandview bank App for iPhone with the touch of your finger!

Access Instantly with a Touch

With Touch ID for iPhone (running iOS 8 or higher) your fingerprint is your password. It's never been easier or faster to securely access your accounts- just touch and go! Touch ID is a faster, more convenient way to log in to the Grandview Bank App for iPhone. And because no two fingerprints are alike, it's one of the most secure passwords.

Enabling Touch ID

Follow a few simple steps to enable Touch ID on your Grandview bank App for iPhone

-From the Grandview Bank App- Go to Settings to enable Touch ID for iPhone.

Logging In

After you've enabled Touch ID, you can start accessing your Grandview bank account with your fingerprint.

-Once Touch ID is enabled for your device, Grandview Bank will display the touch ID sign-on prompt over the standard Access ID/Passcode sign-on page.

Disabling Touch ID

If you decide you'd rather use the traditional Access ID/Passcode, you can disable Touch ID at any time.

*Android Touch ID sign in capabilities are targeted for a future release

PreView is now available for both iPhone and Android Users!

PreView is a pre-login balance function that will allow you to quickly and easily view account balances without having to log into the App!

Choose to Opt-In or Opt-Out

PreView will automatically be installed in the "OFF" position. Simply log into the Grandview Bank App-Go to Settings and opt-in to PreView

EMV- Grandview Bank Debit Cards Now Feature Chip Technology

We're Making Your Cards More Secure

Chip card technology- enhanced protection for your debit cards when used at chip-enabled terminals

Grandview Bank Debit Cards now feature Chip Technology

This embedded microchip provides extra security against fraud by encrypting customer data when used at chip-enabled registers.

What Grandview Bank customers need to know:

  • All newly issued Debit Cards will be equipped with EMV technology.

  • Current Debit Card Holders will receive their EMV card when their current card expires.

How to use your EMV Card:

1. Insert your card into the chip-enabled terminal with the chip first, facing up.

2. Leave the card in the terminal until the transaction is completed.

3. If there isn't a chip-enabled terminal, use the card the traditional way and swipe the card.

4. If your chip card is denied, request that the merchant swipe the card.

  • Insert Card

  • Leave the card in the terminal

  • Sign the Receipt or Enter a PIN

  • Remove your Card

What you need to know about EMV

  • EMV Debit Cards have robust security features that traditional cards cannot offer.

What does EMV mean?

  • EMV is a chip technology for debit and credit cards. EMV stands for "Europay, MasterCard, and Visa" and although the technology originated in Europe, it is becoming a standard throughout the world.

What is chip technology?

  • Because a chip card is extremely difficult to counterfeit and requires special equipment to read, chip cards greatly decrease the probability of fraud through counterfeit cards or skimming (attaching devices to card readers to capture card information). Also, point-of-sale terminals will be better equipped to authenticate cards, so fraudulent cards should not work. Customers' confidential data will be more secure with a chip-enabled card.

Will point-of-sale transactions change with chip technology?

  • Chip cards will be inserted into the terminal to be read rather than swiped. Merchants were to begin using chip-enabled terminals no later than October 2015 or accept additional liability. However, chip-enabled cards will feature both magnetic strips and chips that can be run using either method, at least for a while after the transaction.

Will we still have a signature and PIN options with chip cards?

  • Yes. Chip card transactions are either "chip-and-PIN" or "chip-and-signature" transactions (a lot of people use these terms to describe the chip card itself).

What if I have a chip card but the point-of-sale terminal isn't equipped for chip cards?

  • Because your card will still have a magnetic stripe, you will still be able to swipe your card like you do today. However, the transaction will not be as secure as a chip card transaction.

New Debit Card Fraud Prevention Service

Effective June 8, 2016

In our continuing efforts to keep your accounts secure, we've improved our alert system for potential debit card fraud.

Here's how it works:

1. When potential debit card fraud is detected, you will receive a text alert from 32874 between 8 am and 10 pm CST, with the option to reply with "fraud" or no "fraud".

2. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.

Remember- our messages will Never ask for your PIN or account number.

What is Fraud Center?

  • Fraud Center identifies fraud patterns and proactively manages the risk to your ATM or Debit Card.

  • Fraud Center detects possible fraudulent activity within minutes of the transaction.

  • High risk transactions are identified and reviewed by a fraud analyst who will contact you to verify the legitimacy of the transaction.

If a suspicious transaction is detected on your Grandview Bank debit card, a text message is sent to your mobile phone asking if the transaction is fraudulent. Reply back with "Yes" or "No". "No" if the purchase is not fraudulent. "Yes" if it is. If you tell us it's not your purchase, you'll be contacted by a fraud analyst and your card will immediately be disabled to prevent further fraudulent activity.

Grandview Bank Mobile Banking App!

Take Grandview Bank with you

Fast, Convenient, Secure

Bank anywhere, anytime, by text message, web browser or app!

Mobile Banking Apps

With Grandview Bank Mobile Banking Apps you can:

  • Pay Bills
  • Transfer Funds
  • View Detailed Account Activity
  • View Balance Information
  • Get quick access to Sign On Screen

Our apps are supported on Android, iPhone, and iPad. They give you fast access to account information and use your devices built-in features to provide a better banking experience.

Text Banking

Quickly receive your account information by text message. No sign-in necessary. Text banking is a service that allows you to quickly request and receive account information by text message. You won't need to sign in and it's just as secure as our other mobile banking services. There are no fees for this service. (*Check with your mobile carrier, text messaging and web access charges may apply).

*Once enrolled, text 96865 for all of your text banking needs.

Mobile Website from your Mobile Browser

Our Mobile website allows you to access your account information and make transactions from your phone's web browser.

With Grandview Bank mobile banking you can:

  • Pay Bills
  • Transfer Funds
  • View Detailed Account Activity
  • View Balance Information

* Depending on your mobile device plan, you may incur charges for text or internet usage from your mobile carrier.

To enroll in the mobile banking service, login to online banking and follow the steps below:

  • Click on the "User Services" tab
  • Click the "Mobile Enrollment" under the "Manage Accounts"
  • Enter your mobile number and follow the prompts to enroll your mobile device for mobile banking and /or text banking

Our secure mobile banking service gives you safe, 24-hour passcode protected access, so you can view account balances, transfer funds, pay bills and so much more!

Grandview Bank is excited to bring the Bank to you!

Mobile Banking FAQ and Troubleshooting Tips

Q. I'm not enrolled for online banking. Can I still use this?

A. You must first enable your bank account(s) for online banking before using mobile banking.

Q. How do I sign up for Mobile Banking?

A. Sign in to Online Banking on your computer and choose the Mobile Banking option. Enroll your mobile phone and follow the activation instructions.

Q. What is Activation?

A. Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

Q. I received an activation code but never used it. What do I do now?

A. Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site and request a new activation code.

Q. What happens if I get a new phone or change phone numbers?

A. If you get a new phone or change phone numbers, be sure to return to Mobile Banking website via your PC and update your phone profile in the Mobile Banking Center. Remove your old phone and re-enroll your new phone.

  • Log onto your Online Banking account via your PC
  • Click on User Services
  • Click on Mobile Enrollment
  • My Enrolled Mobile Devices
  • Click on "Remove this mobile Device" and confirm
  • Click on Add Mobile Device. Follow the activation instructions for the new device

Q. What if my device is lost or stolen?

A. If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking via your PC and disable or remove your phone.

Effective Immediately

Debit card fraud continues to be a significant issue for American consumers. Fraudulent purchase activity using stolen cards and/or card information is on the rise. In particular, large national retailers have proven to be a favored target for fraudulent purchases. Signature or credit- based transactions are especially vulnerable  since many retailers do not verify cardholder identity prior to authorizing the purchase.

Grandview Bank is committed to protecting your personal information and your money. Due to significant increase in debit card fraud involving the following merchant types, we are implementing the following purchase restriction to Grandview Bank issued debit cards.

EFFECTIVE IMMEDIATELY  Grandview Bank will limit debit card transaction authorizations to PIN-based transactions ONLY at the following merchant categories. Signature or credit based transaction will NOT be processed.

  • National Retail Chains
  • Pharmacies
  • Grocery Stores
  • Hotels

Entering your private PIN (Personal Identification Number) is the best way to avoid fraudulent purchases that impact your account(s). You will be required to use your PIN at the abovementioned merchant types. We recommend using your PIN for all debit card transactions.

Please come into one of our locations, if you need to reset your PIN. Keep your PIN number private. Do not write it down or provide it to anyone.

We apologize for any inconvenience this may cause. If you have any questions about your account(s) or Grandview Bank's fraud prevention efforts, please call or visit us at one of our branches.

Thank you for banking with us!

Report a Lost or Stolen Debit Card

If your debit card has been lost or stolen, it is important that you report the missing card immediately:

  • During Business Hours: Contact any of our branch locations and speak to a Customer Service Representative: Grandview 817-866-3316, Cleburne 817-641-3100, Alvarado 817-790-1400.
  • After Business Hours: Call the Debit Card Support Center at 1-866-546-8273. Calls are answered 24 hours a day, 7 days a week.
  • Provide the following information so that the Call Center representative can identify you and your card accurately.
  1. Your Bank information- Must provide ONE of the following-
  • Full Name of Bank, City and State-Grandview Bank, Grandview, TX (Grandview is our main location so all of our debit cards are recorded under this location regardless of which branch your account was opened.) OR
  • Grandview Bank's routing number - 111906996

  2. Your information- Must provide ALL of the following information-

  • Name on the debit card-exactly as it is printed
  • Full address of the card owner
  • Daytime phone number (as per bank records. Please update your contact information with the bank so this information is accurate on our system)
  • Reason the card status needs to be changed - ex: Card was lost or stolen