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Lost/Stolen Card

If your debit card has been lost or stolen, it is important that you report the missing card immediately:

  • During Business Hours: Contact any of our branch locations and speak to a Customer Service Representative: 817-641-3100 - option 2.
  • After Business Hours: Call the Debit Card Support Center at 1-888-297-3416. Calls are answered 24 hours a day, 7 days a week.
  • Provide the following information so that the Call Center representative can identify you and your card accurately.
  • Your Bank information- Must provide ONE of the following-
    • Full Name of Bank, City and State-Grandview Bank, Grandview, TX (Grandview is our main location so all of our debit cards are recorded under this location regardless of which branch your account was opened.) OR
    • Grandview Bank's routing number - 111906996
  • Your information- Must provide ALL of the following information-
    • Name on the debit card-exactly as it is printed
    • Full address of the card owner
    • Daytime phone number (as per bank records. Please update your contact information with the bank so this information is accurate on our system)
    • Reason the card status needs to be changed- ex: Card was lost or stolen

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